Frequently Asked Questions
Everything you need to know about your home shopping experience.
What are your standard shipping times for furniture?
Standard shipping for small home decor items takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery service.
Can I return home goods if they don't fit my space?
Yes, we offer a 30-day return policy for most items. Products must be in their original packaging and unassembled to qualify for a full refund.
Do you offer assembly services for large furniture items?
We offer professional assembly services on select items at checkout. Our expert team will deliver, unpack, and assemble your furniture in the room of your choice.
What payment methods are accepted at American Express Home?
We accept all major credit cards, including American Express, Visa, and Mastercard, as well as digital options like PayPal and interest-free installment plans.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your wood products sustainably sourced?
We are committed to quality and sustainability. The majority of our wooden furniture is crafted from FSC-certified timber and sustainably managed forests.